Exploring the Douro, Plus Madrid

If you are a U.S. citizen traveling internationally, you will need a passport valid for six months beyond the completion of your Tauck journey for entry into Portugal and Spain. You do not need a visa for the short duration of this journey.

If you are a citizen of another country traveling internationally, you should contact a consulate or embassy of Portugal and Spain to determine what travel documentation is required.

International maritime security guidelines require that your passport information be provided to us prior to your embarkation. You need to provide this information to us as soon as you book your cruise or boarding may be denied. Once you board the riverboat, your passport will be held by the purser temporarily to make copies.

Please note that longer stays abroad for any purpose may require additional travel documentation.

We recommend that you make at least two photocopies of all the travel documents that you bring with you. Include copies of the photo page of your passport that contains the date of issuance, the date of expiration and your citizenship. Secure one set of copies in the safe in your room while traveling and leave one set behind with someone at home who will assist you in the event your documents are misplaced, lost or stolen.

TRAVELING WITH CHILDREN AS A GUARDIAN: If you are traveling as the guardian of a child/children, we strongly suggest that you carry a letter from both parents of the child authorizing emergency treatment in the event of illness or accident. For travel abroad, many foreign countries have specific entry requirements for children under 21 who are traveling internationally without BOTH parents. (These requirements are in response to the increased incidence of children being abducted and taken abroad.) PLEASE NOTE THAT TAUCK IS NOT RESPONSIBLE for the disruption of travel caused by improper documentation for children traveling without both parents.

Deposits:

The deposit and the fees for the optional Protection Plan or Cancel Fee Waiver [CFW] coverage are due at time of booking.

The deposit amount is $900 per person

Final Payments:

Final Payment is due to Tauck 90 days before departure for lands trips, and 120 days before departure for cruises and rail journeys. If your deposit was made by credit card, final payment will be automatic unless you opted out at time of booking. Bookings without full payment at this time may be subject to cancellation without notice. Failure to make payment will be a considered a cancellation by the guest and all applicable cancellation fees will apply.

Effective for plans purchased as of July 1, 2021:

Tauck's Cruise and Event Protection

Tauck's Cruise & Event Protection provides you with cancellation protection before your journey begins as well as insurance benefits while you are traveling. It must be purchased within 10 days of your initial deposit. Guest Protection includes the following:

Cancellation Waiver – Provided by Tauck:

Under Tauck's Cancellation Fee Waiver you can cancel your tour for ANY REASON and Tauck will  reduce the regular cancellation fees outlined herein, provided we are notified of cancellation before your cruise departs. Certain terms and restrictions apply (see below*).

*Extreme Circumstances: In the event of an act of God, war (whether declared or undeclared), terrorism, accident, natural disaster, outbreak of disease, or other event or circumstance beyond our control that contributes to or results in cancellation rates above our historical cancellation rates in the absence of such event or occurrence, Tauck reserves the right to issue a credit to you in lieu of a money-back refund, applicable to a future Tauck journey. Travel Insurance Benefits – Underwritten by United States Fire Insurance Company.

• Trip Cancellation – Should you cancel for covered reasons, the plan reimburses cancellation fees imposed, up to your total trip cost. 
  
  
• Trip Interruption – If you have to interrupt your tour for covered reasons, the plan provides reimbursement to catch up to your tour or return home.
  
  
• Travel Delay – Provides reimbursement for missed, prepaid travel arrangements if you are delayed by a common carrier, natural disaster, unannounced strike, or other reasons as cited in the plan.
  
  
• Medical Expense – Reimburses covered medical expenses incurred in the event you become injured or sick during your trip. 
  
  
• Baggage / Personal Effects Protection – Provides reimbursement in the event your luggage or personal effects are, lost, stolen, damaged or delayed during your trip.

Worldwide Emergency Assistance Services – Provided by Carefree Travel Assistance; 24-hour emergency telephone assistance hotline for medical and travel related problems.

The cost of Tauck's Cruise and Event Protection is: $799 per person

This plan provides cancellation coverage for your trip and other insurance coverages that apply only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

This optional Cruise and Event Protection must be requested at time of booking and fee must be included in initial payment. Details will be provided with written confirmation of your reservation. Cruise and Event Protection does not protect travel agent commissions. Reimbursements will be made according to original method of payment. The amount of any refund shall be reduced by any recoveries obtained by you from any third parties.

To obtain your state-specific Certificate of Insurance that contains the complete terms, conditions, limitations and exclusions of the certificate, visit affinitytravelcert.com/docs/TACCREINTL

If you cancel within 10 days of initial deposit

Within the first 10 days after you place your initial deposit, you may cancel your reservation for any reason with no cancellation fees.

If you cancel more than 10 days after initial deposit

Regardless of reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. These fees vary from tour to tour. Therefore, the following fees apply for this tour.

Cancellation Fees with Tauck's Cruise Protection Plan:

120 days or more before departure:
Loss of cost of Tauck's Cruise and Event Protection fee per person

119 – 60 days before departure:
Loss of 25% of the cost of the cruise, not including air (if applicable), plus loss of Cruise and Event Protection fee, per person

59 – 1 days before departure:
Loss of 50% of the cost of the cruise, not including air (if applicable), plus loss of Cruise and Event Protection fee, per person

Cancellation Fees without Tauck's Cruise Protection Plan:

120 days or more before departure:
$900 per person

119 – 60 days before departure:
Loss of 50% of the cost of cruise, not including air (if applicable), per person

59 - 1 days before departure:
Loss of 100% of the cost of cruise, not including air (if applicable), per person
Time of cancellation will be when notice is received in our Wilton Woods, CT office.

Tour Interruption Fees

If you have to interrupt your tour en route, you may be entitled to a refund for the unused land portion if it exceeds 24 hours; certain restrictions apply. Such refunds are based upon the number of overnights missed less a fee of $40 per person per day for unused transportation and other fixed expenses.

Partial Room Cancellation

A person who cancels or leaves a tour while a roommate remains constitutes a cancellation of one type of accommodation and rebooking of another type of accommodation. The price charged to the remaining person is the new, higher price for the new accommodation.

In the event of an unforeseen circumstance beyond our control, Tauck reserves the right to amend the cancellation and transfer terms outlined herein.

Note: All Guests, regardless of residency, who book a Tauck journey have the option of purchasing the Cancellation Waiver provided by Tauck in the event they need to cancel their trip after making their reservations. Tauck's Cruise & Event Protection, which includes both the Cancellation Fee Waiver and the Travel Insurance Benefits and Assistance Services described above, is not available to residents of Puerto Rico.

Health Considerations

Because you will be cruising on a river and not on the open sea, you are never far from land and, therefore, there is no doctor onboard the riverboat. In case of emergency, we can easily dock the boat and call for an ambulance or medical assistance.

If you have a medical condition that might limit your participation in activities, please consult your physician for pre-departure health advice and notify us as soon as possible, if you have not already done so. We will advise your Tauck Director accordingly.

The riverboat is registered in Portugal. Please check with your health insurance provider to determine whether you are covered while traveling. If you will not be covered under your current policy, we strongly suggest that you arrange for adequate coverage while on tour.

Vaccinations

If you are a resident of the U.S., please contact your physician, the public health service in your area, or the U.S. Centers for Disease Control to obtain information regarding vaccinations that may be required for your journey.  You may also log on to the CDC website by clicking here.

If you are a resident of another country, please contact an embassy or consulate of  Portugal and Spain to determine what vaccinations may be required for you to visit.

Mobility

To fully enjoy this tour, participants should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. Some of the most memorable sightseeing can only be accomplished on foot. There is a moderate to significant amount of walking during our excursions, often along the cobblestone streets on the hills along the rivers; for the most part, however, the amount of walking you do is at your discretion.   

You should be able to easily walk one to two miles, which may include climbing one or two flights of stairs and walking over uneven pavement, groomed hiking trails or cobblestones. Standing up to one hour or more may be required.

On the Esprit, Treasures, Emerald and Sapphire, the elevator travels between Ruby Deck and Diamond Deck only (there is NO elevator access to the Emerald Deck on these ships).  

On the Grace, Joy, Savor, Inspire, Lumiere, Serene and Andorinha, the elevator travels between the Emerald Deck and the Diamond Deck. Please Note: For all ships, the elevator does not go to the Sun Deck. On all ships, the elevator accesses the Reception area and the Compass Rose dining room.

Please Note: We regret that this Tauck itinerary cannot accommodate wheelchairs or motorized scooters.  Likewise, we regret that we're unable to provide individual assistance to guests with walking difficulties or other personal needs.  The responsibility of the Tauck Director who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey, and he or she cannot be relied upon to provide ongoing individual assistance to any one guest.  Guests requiring such individualized assistance must be accompanied by an able-bodied companion who can provide it.

Special Dietary Requests

The restaurants, hotels, caterers and numerous other partners we work with all do their best to accommodate special dietary requests from Tauck guests. However, given the diverse nature of those food providers (from small wineries to grand hotels to world-famous restaurants in more than 70 countries worldwide), some of our partners are better able than others to accommodate such requests. We therefore cannot guarantee that all dietary requests can be accommodated at every meal. Also, please note that where dietary requests can be accommodated, choices will frequently be limited.

Smoking

Smoking is permitted in a limited area of the Sun deck. Smoking is not permitted in any cabin, restaurant, lounge or any other interior space.

Checked Luggage

Due to space restrictions, we ask that you please limit your checked luggage to one suitcase per person weighing no more than 50 pounds (23 kg) and with overall dimensions (length + width + height) not exceeding 62 inches (158 cm).

Besides complying with the Tauck restriction noted above, you should also be sure to research and comply with all airline baggage restrictions relating to your flights to and from your Tauck journey. Airlines have become much more strict in enforcing size and weight limits in recent years, and luggage exceeding airline standards for size or weight may result in expensive overage fees or other consequences.

Airlines are free to revise luggage policies without notice, and certain airlines have different baggage allowances for different classes of service. Researching and complying with airline luggage restrictions is the responsibility of the guest, and Tauck cannot be held responsible for any costs or disruptions to travel caused by the failure to research and comply with airline policies.

Tauck luggage tags will be provided by your Tauck Director on Day 1 of your itinerary. Please do not attach a Tauck luggage tag to any carry-on items, as the Tauck tags designate luggage that is to be handled and transferred by ground operators and hotel staff during your journey.

Carry-on Luggage

Although oversize bags and wheeled, carry-on luggage are popular for airline travel, they are often not convenient or appropriate for motor coach travel or for many on-tour flights. Most modern sightseeing motor coaches offer limited space for numerous or larger items. Space under seats or in the overhead rack is typically small, and designed to accommodate items like coats, hats, purses, etc.

For your day-to-day travel while on tour, we recommend that you limit your hand luggage to a small, soft-sided carry-on piece, and that you bring only those items you need handy during the day such as make-up, medications, etc. Items too large to fit under the motor coach seat or on the overhead rack must be stored in the luggage bays beneath the motor coach, and may be inaccessible during daytime travel.

Bringing the right clothing for your trip is important – we've partnered with Necessary Gear who provide an "easy-to-use, one-stop shop" for your Tauck travel needs, specifically selected for this trip. Click here to visit their site.

Your journey is designed with leisure in mind. Dress for comfort and convenience with a wardrobe that is adaptable and allows for layering. Generally, during the day, casual, comfortable, cotton clothing is recommended. Cool weather at higher elevations or at night will require warmer, layered clothing.

During evenings aboard the riverboat, dress is resort casual.  Items such as slacks and collared shirts are appropriate for men.  For women, slacks, a dress or a skirt and blouse are suitable.  For dinner and throughout the evening, guests should refrain from wearing shorts, t-shirts, flip-flops or sneakers.  Your journey also includes one or two special occasion dinners, where a sport coat and tie for gentlemen and a dress/pantsuit for ladies are suggested.  (Your Tauck Director will advise you prior to those evenings.)

Valet laundry service is available at both hotels and on the riverboat for a fee. There is no valet dry cleaning available on the riverboat. Ironing facilities are available on the riverboat by request to the front desk. Category 5 cabins feature their own irons and ironing boards.

We recommend that you pack an adequate supply of your prescription medication in its original container to last through your entire journey, together with a copy of your doctor's prescription or a letter from your health-care provider on office stationery explaining that the medication has been prescribed for you, a list of the generic names of your medication, your travel documents and a change of clothing in your carry-on bag to avoid any inconvenience in the event that your flight or luggage is delayed. No medications are sold on board the riverboat.

We suggest that you pack the following items your journey:

• Casual daytime wear – shorts, slacks, long and short-sleeved shirts
• An optional jacket and tie for men
• Casually elegant evening wear for ladies
• Sunglasses, sunscreen, hat
• Swimwear  
• Gym wear
• A light sweater or jacket for higher elevations or a breezy night
• Binoculars (7x50 preferably)
• Insect repellent
• Lightweight, comfortable, sturdy walking shoes that have already been broken-in
• Travel alarm clock/cell phone with alarm function (many hotels do not have clocks in the rooms)
• Rain poncho and collapsible umbrella
• Reusable zipper-lock bags or other waterproof bags
• Sundries and toiletries that may be difficult to find en route
• Copies of your travel documents to be secured in the safe in your hotel room or cabin

We have compiled a reading list of recommended books to give you more information about the destinations you will be traveling to on your upcoming journey!

You can view the reading list here.

To read about current weather conditions, we suggest you log on to the Internet website, noaa.gov, by clicking here.